Shopping at CONDEMNED TO BE FREE is easy:
No, you may checkout as a guest. However, if you do register you will be able to:
We deliver within the U.S. and to 170 countries around the world. To get an estimated shipping cost simply enter your shipping address on the checkout page.
All orders are processed within 1-2 business days and ship the same business day if received by 1pm EST unless one or more items are out of stock in which case we will notify you. We are unable to redirect orders once your order has been shipped, so please ensure your billing and shipping addresses are accurate. Note that your order will only be shipped once payment and billing details have been approved. Estimated shipping times are provided only as a guideline and do not take into account possible delays caused by credit card payment authorization.
All items returned are for STORE CREDIT ONLY at the original purchase price. We will exchange your unwanted stuff only if…
If your order meets these conditions Contact Us with your order number and and the reason for the return. Within 24 hours you will receive an email containing your Returns Merchandise Authorization (RMA) number which is valid for seven days. Items should be returned new, unused and with all original tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We may not accept merchandise, which is not received in the above specified conditions. To ensure that your return is adequately protected in transit, we recommend you return your items in the original packaging provided along with tracking and insurance since we will not be responsible for lost or stolen packages.
Exchanging items for a different size and/or color is complimentary within the US (as a one time courtesy and only to the same shipping address on the original order). For international exchange orders, shipping including any duties and taxes will apply on the replacement item. Please note that we are only able to offer size and/or color exchanges. If you wish to exchange your item for an alternate style, we suggest that you return it for a store credit and purchase the new item separately. You will be notified by email once your return has been received and processed.
If you have forgotten your password, enter the email address you used to register here and check your email.
All products go by the international sizing scheme used by the designer. As sizes can vary greatly by designer, we provide the actual dimensions of each product for you to compare with your own measurements. If you are unsure about sizing or fit, Contact Us and our customer care team can answer all your sizing questions.
Most items that are in stock will display the "Add To Cart" button. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, Contact Us and we will special order it for you. You may also add it to your Wish List to be notified when it is back in stock.
We accept Visa, Mastercard, American Express, Discover, Visa Debit, Visa Delta, Electron, JCB cards.
At CONDEMNED TO BE FREE, your personal online security is important to us. We use Square, a secure end-to-end payment processor that is fully integrated and PCI compliant so your data is safe. With all these security features, you may choose to store your credit card details with us so you do not have to re-enter it in the future. It is completely secure and simple to shop at CONDEMNED TO BE FREE.
If you would prefer to place your order by telephone, simply Contact Us with your phone no. and the best time to reach you and a customer service assistant will help you.
If you added a new shipping address, for your security we will ask you to enter your credit card details again. This is to ensure against an unauthorized person using your account to place an order. It is a just a precaution to protect your personal information.
There are two ways to remove previously saved credit card details:
We ship to over 170 countries worldwide. To check if we ship to yours, add your item to the cart, checkout and select from the list of countries we ship to.
Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.
Due to international trading agreements and regulations, CONDEMNED TO BE FREE is obliged to adhere to particular shipping restrictions. We cannot ship items made of python skins to California and outside of the United States. In addition, some products manufactured in China and jewelry made of certain material are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of python products, the shipping address must be within the United States, excluding California.
You are currently viewing the U.S. version of our website, which serves the United States, Canada and Latin America. Orders to all destinations will be charged in US dollars. To change currency, simply click the drop-down menu on the top left corner of the website and select your preferred currency.
Prices displayed on the website do not include taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped to New York, California, and Florida. No other tax or import duty will be applied to orders shipped within the USA. (Please note that all non-customs related local taxes are the customer's responsibility. CONDEMNED TO BE FREE is not responsible for reporting or paying additional local taxes to states, such as Use Tax.)
Outside the USA, packages are shipped on a DDU (Delivery Duty Unpaid) basis, which means that only the shipping cost is included and the taxes, duties and any Value-Added Taxes (VAT) are the responsibility of the recipient.
To get a total estimated shipping cost enter your shipping address on the checkout page.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please Contact Us for assistance.
As an authorized retailer for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to guarantee the authenticity of any items not purchased directly from CONDEMNED TO BE FREE.
Yes, same day delivery is available for orders to New York City. If you place your order by 12pm EST you will receive it by 5pm the same day. Same-day delivery is only guaranteed for orders that are placed by 12pm EST. Orders placed after this time may be delivered by 12pm EST the following day. Contact Us for confirmation before placing your order. Same day delivery is not yet available in any other city.
Clothing and other soft items are wrapped in tissue. Shoes come in the original designer shoe box. Jewelry is wrapped in anti-tarnish tissue paper enclosed in an tarnish-preventing jewelry pouch. A gift message is enclosed if selected. Final sale items may or may not include the original designer hangtag or box.
All items are insured against theft and accidental damage from CONDEMNED TO BE FREE to the shipping address only during transit. Once your package has been delivered to the specified delivery address, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or ask the driver to make a note when signing for it that you are accepting a damaged box and Contact Us immediately to inquire about next steps.
Signature is not required unless it is requested or the order is valued at $500+.
We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide an accurate shipping address.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order as long as it has not already been processed.
After you place your order, you will be sent an email confirmation that your order has been received. In the rare instance that an item is not available or backordered, you will receive an email notifying you of the delay.
Once your order has been shipped, you will receive an email confirmation of your order shipment details and a link to the tracking number. If you have registered, you will be able to view and track the status of your order by signing in and selecting 'My Account' followed by 'My Orders'.
We strive to process and ship all orders within 24 hours. Estimated delivery times are to be used as a guide only starting on the date of order placement, CONDEMNED TO BE FREE is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive an email confirmation of your order shipment details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'My Orders'. If you are not registered, contact us for delivery status and sign up now so you can track future orders.
All correctly returned products will be refunded back to the original form of payment, excluding any shipping costs. If sales tax was charged, it will also be refunded. Please note international orders are final sale and are not eligible for return or exchange.
We occasionally offer sales on seasonal items as well as promotions on new arrivals. But quantities are limited so we recommend you subscribe to our email list so you will be notified of future sales. Also, due to the exclusive nature of our stock, we cannot guarantee that out-of-stock items will be available.
Rest assured that your personal information is kept private and confidential. We never rent or sell your information. Please note that CONDEMNED TO BE FREE may contact you to inform you of items you may be interested in. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.
Registered customers who have cookies enabled will be automatically recognized when visiting condemnedtobefree.com up to 14 days. After this time, users will be prompted to sign back into their account.
By adding items that you want into your Wish List, you can organize them into different lists and then shop them whenever you want.
To create a Wish List you will need to be registered and signed in. When browsing, use 'add to Wish List' on the product page and items will automatically move into your Wish List. Your Wish List can be found at the top navigation bar, or by clicking My Wishlist. Click the product image to return to the product page. You can also add to cart, or remove the item.
Share your Wish List with others and include a personalized message.
Contact Us for advice on anything from what should I get for my girl/boyfriend to where is my order, 24 hours a day seven days a week.