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FAQs

HOW DO I MAKE A PURCHASE?

Shopping at CONDEMNED TO BE FREE is easy:

  • If you know what you are looking for, use the category links on top to navigate. You can also enter a keyword in the search box.
  • Once you have found the item, select your size, color, etc. and click the 'ADD TO CART' button.
  • Review the items in your shopping bag by selecting the 'My Cart' link at the top of the page. You can add products to your Wish List or use the 'Remove from cart' link to delete items from your shopping bag.
  • Click on 'PROCEED TO CHECKOUT' or the 'PAYPAL' button to enter your shipping, billing and payment details

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DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you may checkout as a guest. However, if you do register you will be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Gain access to your Wish List and Recommendations
  • Opt to be notified when items on your wish list go on sale or new stock arrives
  • Save your billing and shipping details for quicker checkout
  • Manage your account details, order history and email preferences

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WHEN WILL I RECEIVE MY ORDER AND HOW MUCH WILL IT COST?

We deliver within the U.S. and to 170 countries around the world. To get an estimated shipping cost simply enter your shipping address on the checkout page.

All orders are processed within 1-2 business days and ship the same business day if received by 1pm EST. We are unable to redirect orders once your order has been shipped, so please ensure your billing and shipping addresses are accurate. Note that your order will only be shipped once payment and billing details have been approved. Estimated shipping times are provided only as a guideline and do not take into account possible delays caused by credit card payment authorization.

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WHAT IS YOUR RETURN POLICY?

All items returned are for STORE CREDIT ONLY at the purchase price. We’ll exchange your unwanted stuff only if…

  • It's not a FINAL SALE item
  • It's in brand new condition with original tags, box, packaging, etc.
  • You received your order less than 14 days ago

If your order meets these conditions, email us and include your order number and the reason for the return. You will then receive an email containing your Returns Merchandise Authorization (RMA) number which is valid for seven days. Items should be returned new, unused and with all original tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We may not accept merchandise, which is not received in the above specified conditions. To ensure that your return is adequately protected in transit, we recommend you return your items in the original packaging provided along with tracking and insurance using reputable shipping services such as UPS, FedEx or USPS Priority, Mail since we will not be responsible for lost or stolen packages.

EXCHANGE INSTRUCTIONS

  • Print and fill out the new size and/or color you would like in exchange and enclose it with your return.
  • Clearly print the RMA# on the outside of the box, attach the return label and seal your package.
  • Drop it off at your local FedEx store. To find your nearest store in the US visit FedEx.
  • Outside of the US, visit FedEx Intl and select your country.

Exchanging items for a different size and/or color is complimentary within the US (as a one time courtesy and only to the same shipping address on the original order). For international exchange orders, shipping including any duties and taxes will apply on the replacement item. Please note that we are only able to offer size and/or color exchanges. If you wish to exchange your item for an alternate style, we suggest that you return it for a store credit and purchase the new item separately. You will be notified by email once your return has been received and processed.

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I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

If you have forgotten your password, enter the email address you used to register here and check your email.

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WHICH SIZE SHOULD I CHOOSE?

All products go by the international sizing scheme used by the designer. To convert this to your size, simply view the sizing chart under the 'Additional Information' tab on every product page. As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own measurements. Click on the 'Sizing Chart' for more details. If you are unsure about sizing or fit, our customer care team can answer all your questions, simply email us for advice.

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HOW DO I KNOW IF AN ITEM IS IN STOCK?

Most items that are in stock will display the "Add To Cart" button. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, contact us to place a special order or add it to your Wish List to save and view at any time and be notified when it is back in stock.

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WHAT PAYMENT METHODS DOES CONDEMNED TO BE FREE ACCEPT?

We accept Visa, Mastercard, American Express, Visa Debit, Visa Delta, Electron, JCB cards, PayPal and Stripe.

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IS IT SAFE TO USE MY CREDIT CARD ONLINE AT CONDEMNED TO BE FREE?

At CONDEMNED TO BE FREE, your personal online security is important to us. We use Authorize.net, a secure online payment gateway, which encrypts your payment details and uses Advanced Fraud Detection filters to protect you against unauthorized use. All orders are processed through our secure checkout system. With all these security features, you may choose to store your credit card details with us so you do not have to re-enter it in the future. You may also choose to checkout through PayPal. You do not need a PayPal account. It is completely secure and simple to shop at CONDEMNED TO BE FREE.

If you would prefer to place your order by telephone, simply email us with your phone# and the best time to reach you and a customer service rep will return your call in the order received.

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WHY DO I NEED TO RE-ENTER MY CREDIT CARD DETAILS AFTER ADDING A NEW ADDRESS?

If you added a new shipping address, for your security we will ask you to enter your credit card details again. This is to ensure against an unauthorized person using your account to place an order. It is a just a precaution to protect your personal information.

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HOW DO I REMOVE SAVED CREDIT CARD DETAILS?

There are two ways to remove previously saved credit card details:

  • Edit or add a new shipping or billing address
  • During your next purchase, simply unselect the option "remember my payment details" on the payment page.

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WHICH COUNTRIES DOES CONDEMNED TO BE FREE SHIP TO?

We ship to over 170 countries worldwide. To check if we ship to yours, add your item to the cart, checkout and select from the list of countries we ship to.

 

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DOES CONDEMNED TO BE FREE SHIP TO PO BOXES OR FREIGHT FORWARDING ADDRESSES?

Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.

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WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

Due to international trading agreements and regulations, CONDEMNED TO BE FREE is obliged to adhere to particular shipping restrictions. We cannot ship items made of python skins to California and outside of the United States. In addition, some products manufactured in China and jewelry made of certain material are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of python products, the shipping address must be within the United States, excluding California.

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HOW DO I CHANGE CURRENCY?

You are currently viewing the U.S. version of our website, which serves the United States, Canada and Latin America. Orders to all destinations will be charged in US dollars. To change currency, simply click the drop-down menu on the top left corner of the website and select your preferred currency.

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HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Prices displayed on the website do not include taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State. No other tax or import duty will be applied to orders shipped within the USA. (Please note that all non-customs related local taxes are the customer's responsibility. CONDEMNED TO BE FREE is not responsible for reporting or paying additional local taxes to states, such as Use Tax.)

Outside the USA, packages are shipped on a DDU (Delivery Duty Unpaid) basis, which means that only the shipping cost is included and the taxes, duties and any Value-Added Taxes (VAT) are the responsibility of the recipient.

To get a total estimated shipping cost enter your shipping address on the checkout page.

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DOES CONDEMNED TO BE FREE SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please email us for assistance.

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HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?

As an authorized retailer for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to guarantee the authenticity of any items not purchased from CONDEMNED TO BE FREE.

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DO YOU OFFER SAME DAY DELIVERY?

For orders to New York City, our "Immediate Gratification" option provides same-day delivery seven days a week for $60 per pound. If you place your order by 12pm EST you will receive it by 5pm the same day. Same-day delivery is only guaranteed for orders that are placed by 12pm EST. Orders placed after this time may be delivered by 12pm EST the following day. If unsure, email us for confirmation before placing your order. Same day delivery is not yet available in any other city.

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HOW IS MY ORDER PACKAGED?

Clothing and other soft items are wrapped in tissue. Shoes come in the original designer shoe box. Jewelry is wrapped in anti-tarnish tissue paper enclosed in an tarnish-preventing jewelry pouch. A gift message is enclosed if selected. Final sale items may or may not include the original designer hangtag or box.

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IS MY PACKAGE INSURED?

All items are insured against theft and accidental damage from CONDEMNED TO BE FREE to the shipping address only during transit. Once your package has been delivered to the specified delivery address, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or ask the driver to make a note when signing for it that you are accepting a damaged box and email us immediately to inquire about next steps.

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DO I NEED TO SIGN FOR MY ORDER?

Signature is not required unless it is requested or the order is valued at $500+.

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CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?

We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide an accurate shipping address.

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CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order as long as it has not already been processed.

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HOW WILL I KNOW YOU RECEIVED MY ORDER?

After you place your order, you will be sent an email confirmation that your order has been received. In the rare instance that an item is not available or backordered, you will receive an email notifying you of the delay. The backordered item will be charged once it ships including any additional shipping costs.

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CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email confirmation of your order shipment details and a link to the tracking number. If you have registered, you will be able to view and track the status of your order by signing in and selecting 'My Account' followed by 'My Orders'.

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WHERE IS MY ORDER?

We strive to process and ship all orders within 24 hours. Estimated delivery times are to be used as a guide only starting on the date of order placement, CONDEMNED TO BE FREE is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive an email confirmation of your order shipment details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'My Orders'. If you are not registered, contact us for delivery status and sign up now so you can track future orders.

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WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

All correctly returned products will either be refunded to the purchaser's credit card or PayPal account, excluding any shipping costs. If your order was shipped to a New York mailing address, all sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this is not guaranteed for all countries, we recommend hiring a customs broker if you wish to claim duties on returned merchandise. Please note it may take 7 - 10 days for the refund to appear on your account.

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DOES CONDEMNED TO BE FREE HAVE SALES?

We occasionally offer sales on seasonal items as well as promotions on new arrivals. But quantities are limited so we recommend you subscribe to our email list so you will be notified of future sales. Note that CONDEMNED TO BE FREE cannot guarantee that its prices will be equivalent or equal to our boutique when they go on sale. Also, due to the exclusive nature of our stock, we cannot guarantee that items will still be available late in the season.

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IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential and never do we rent or sell this. Please note that CONDEMNED TO BE FREE may contact you to inform you of items you may be interested in. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.

For more information you may read our Privacy Policy in full detail here.

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WHAT ARE COOKIES?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser, which tracks your browsing within websites. We use cookies to assist you with shopping our site. They help load pages quickly, keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. Most browsers are automatically set up to accept cookies but you can go into your browser details and change the settings. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when visiting condemnedtobefree.com up to 14 days. After this time, users will be prompted to sign back into their account.

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WHAT IS MY WISH LIST?

By adding items that you want into your Wish List, you can organize them into different lists and then shop them whenever you want.

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HOW DO I CREATE A WISH LIST?

To create a Wish List you will need to be registered and signed in. When browsing, use 'add to Wish List' on the product page and items will automatically move into your Wish List. Your Wish List can be found at the top navigation bar, or by clicking My Wishlist. Click the product image to return to the product page. You can also add to cart, or remove the item.

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WILL I BE NOTIFIED OF AN ITEM'S STATUS?

Messages such as 'low stock' and 'on sale' will keep you informed whether something is about to sell out or is reduced. You will also be able to see if you already have an item.

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CAN I SHARE MY WISH LIST?

Share your Wish List with others and include a personalized message.

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NEED MORE HELP?

Contact us for advice on anything from what should I get for my girlfriend to where is my order, 24 hours a day, seven days a week.

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